1. Overview

At Tickmybus, we strive to provide a seamless booking experience. If you are not satisfied with your purchase or need to cancel your booking, we offer a refund policy to ensure your satisfaction.

2. Refund Eligibility

1. Time Frame: Refund requests must be made within 7 days of the purchase date.
2. Conditions: The refund applies to tickets that have not yet been used and are eligible under the terms and conditions of your purchase.

3. How to Request a Refund

1. Log in to your Tickmybus account on the app or website.
2. Go to the "My Bookings" section.
3. Select the booking for which you wish to request a refund.
4. Click on the "Request Refund" button and follow the on-screen instructions.
5. Submit the refund request form with all required details.

4. Refund Process

1. Processing Time: Refund requests are processed within 7 business days from the date of receipt.
2. Method: Refunds will be issued to the original payment method used at the time of purchase.

5. Non-Refundable Items

1. Service Fees: Any service fees or administrative charges are non-refundable.
2. Used Tickets: Tickets that have already been used or expired are not eligible for a refund.

6. Questions or Assistance

For any questions regarding our refund policy or to assist with a refund request, please contact our support team at info@tickmybus.com.

7. Updates to This Policy

We may update this policy periodically. Changes will be reflected on this page with an updated "Last updated" date.